When you check the overall rates of workplace violence, you’ll find that there is a decline in rates in the past decade but homicides associated with clients and customers have increased. Employees dealing with the public are especially at risk. In and through the workplace, there is a growing risk for employees who serve the public that include workers in health care, social services, retail, and government. When we checked the statistics over the period from 1997 to 2007, there is an increase of 200% of homicides associated with clients and customers. Many of the work related homicides are associated with robbery. However, there are also other scenarios like one incident shows a retail employee shot and killed by a customer who was dissatisfied about a clothing order. Numerous employees over the years have been gunned down in their workplace by discontented colleagues or former employees. Employees can tackle a situation if they are confronted by a violent or threatening individual. ...